Service User Care Charter

 ZFA Group has adopted a Service User Care Charter for the well-being of our Service users:

• We understand the importance of privacy and will ensure the protection of the confidentiality of our Service Users:

• We pride ourselves in providing Service Users with well-kept facilities that comply with health, safety and hygiene requirements.

• We provide equality of access to our services, taking into account the ethnic origin, cultural background, religion, variety of languages, gender, sexuality and disabilities of our Service Users, we will manage our services with immense consideration. (Copies of our Equal Opportunities Policy are available on request)

• We are strongly dedicated to the protection and welfare of children and will not tolerate any form of child abuse. (Copies of our Child Protection Policy are available on request)

• We will respond to all repairs/complaints within the relevant time scales. (Copies of our Complaints Procedure are available on request)